OUR POLICIES

Returns policy

 

Refund & Returns

At Avani, each piece is thoughtfully created and carefully prepared for you. Your experience means so much to us, and we are committed to ensuring every order meets the standard you deserve.

Because of the intimate and hygienic nature of our products, we’re unable to accept returns or exchanges for change of mind or items that have been worn or used.

1. If Something Isn’t Quite Right

We sincerely hope your order arrives beautifully and in perfect condition. If it doesn’t, please reach out to us at avani4yoga@gmail.com within 24 hours of delivery, including:

If your claim is approved for review, we’ll gently guide you through the next steps with a Return Authorisation and instructions.

Once assessed:

Please note that items showing signs of wear, improper care, or damage unrelated to a manufacturing fault may not be eligible for replacement or refund.

 

2. Change of Mind

We understand that sometimes preferences change. However, we’re unable to offer refunds or exchanges for change of mind, incorrect selection, or buyer’s remorse.

If you fall in love with another colour or style, you’re warmly welcome to place a new order at any time.

 

 

3. Non-Returnable Items

For hygiene and safety reasons, products that have been worn, used, or removed from their protective packaging cannot be returned.

 

4. Order Changes or Cancellations

If you need to adjust your order, please email us at avani4yoga@gmail.com as soon as possible.

If your order hasn’t yet been dispatched, we’ll do our very best to accommodate your request. Once shipped, orders are unable to be modified or cancelled.

 

 

Wholesale

We thoughtfully partner with a small number of studios and retailers who share Avani’s values of intention, quality, and refined simplicity.

Our mats are designed not only for performance, but to elevate the feeling of a space. With considered textures, calming tones, and understated design, each piece enhances the studio environment — creating a setting that feels curated, grounded, and quietly luxurious.

Beyond aesthetics, Avani mats are crafted to support and reward your clients’ practice. Exceptional grip, comfort, and durability ensure a seamless experience — allowing your community to move with confidence while feeling supported in every moment.

If you feel aligned and would like to offer Avani within your studio or retail space, we warmly invite you to complete the enquiry form below. We would love to connect with you.

 

Shipping

At Avani, every order is packed with intention (and a little excitement). We take care in preparing your pieces, so they arrive safely, beautifully, and as quickly as possible.

 

Processing Time

Orders are lovingly processed within 48 business hours.

As soon as your parcel begins its journey, you’ll receive a shipping confirmation with tracking details — so you can follow it all the way to your door.

During holiday periods, dispatch times may be slightly longer. Thank you for your patience — we promise it’s worth the wait.

 

Australia

Standard Shipping (Australia Post with tracking)free shipping 

Standard delivery typically arrives within 2–6 business days, depending on your location.
Rural and regional areas may take a little longer.

 

Yoga Mats & Bulky Items

Due to their size and weight, Yoga Mats may:

• Ship separately
• Not be deliverable to PO Boxes

If your order is sent in multiple parcels, you’ll receive tracking for each one.

 

Lost or Damaged Parcels

Once your parcel has been handed to the shipping carrier, delivery is managed by the postal service.

If your order is delayed, lost, or arrives damaged, please contact avani4yoga@gmail.com We’ll always do our best to assist and support you through the process.

 

Address Accuracy

Please double-check your shipping details at checkout.

Avani is not responsible for parcels delivered to incorrect or incomplete addresses provided at the time of purchase.